Customer Testimonials
Have purchased vehicles at various dealerships but have always been satisfied at Don Franklin in Columbia and Russell Springs.
Employees are very rude after you get the vehicle bought. When you go to the service manger with concerns they just say your overreacting and blow you off.
Employees are very rude after you get the vehicle bought. When you go to the service manger with concerns they just say your overreacting and blow you off.
This is the best dealership, treated with respect and deal was quick and smooth. No issues.
This is the best dealership, treated with respect and deal was quick and smooth. No issues.
Everyone was very friendly and informative and people friendly very good experience. Best experience I have had at a dealership
Awesome people, always on top of things and always do what they say and great prices. Great and awesome people!!!
Very good service and very friendly staff. My favorite place to buy new truck and service
Very easy to set up appointment walk in took my keys signed in 30 minutes later I was ready to very efficient waiting area very clean free coffee and snacks
The service department is the best one of the bunch! Very friendly and helpful staff!
Tire re-balancing , oil & filter change did not take as long as I thought and front end problem solved.
The team at Don Franklin was very professional and very helpful. Noah Roe was our first contact and was so friendly and Knowledgeable that helped make our decision.
Came in one day for a appointment set-up, had two vehicles that needed maintenance and the staff made sure I could do both in one day, like I had requested and it was like no issue for them. Only thing was I had two different times, but I was good with that. I thank the staff for making it easy as possible for me.
Mike was my salesman. Very nice and helpful. Will send my daughter to see mike when she is ready to buy.
Most seamless buying experience I've ever had when purchasing an automobile. We drove away with our new automobile in record time and were extremely pleased with the entire process. Catarina was wonderful and I would always recommend her to anyone looking to purchase an automobile. Great experience!
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 7, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
This is our go to dealer. Andre Ables is the reason, what a wonderful salesman,
Very easy to work with. Good experience getting my new car there and trading in my old one.
Appointment was made easily, comfortable waiting area, prompt service, courteous & professional staff. Good experience with this dealership.
I had a coupon for $50 off but forgot to present when I paid. Would not refund the next day when I called.
Still haven’t gotten the promised owners manual. Weren’t shown all of the features. Didn’t offer any dealer discounts. Wasn’t offed my military discount.
This was a pleasant experience from the moment we walked in the door & met Andres Adkes. We walked out with a 2025 buick envision avenir and love it!!
Brandon Ramey was patient, honest and great to work with! He helped us find the perfect vehicle for our needs.
Brandon Ramey was patient, honest and great to work with! He helped us find the perfect vehicle for our needs.
Brandon Ramey was patient, honest and great to work with! He helped us find the perfect vehicle for our needs.
Buying process was very straight foward and nice. Tracy and Joe are very professional. Service staff is very nice. Building is very clean. Everyone is friendly.
Appointment made online, comfortable waiting area, prompt service, courteous & professional staff. Good experience with this dealership.
Took my Chevy traverse to get the suspension fixed . Spent $1000 of dollars and it’s not fixed . I have called Russ the Manger several times leaving messages with no return call . I plan on calling main owner to try to get my car fixed . Don’t take your car here !!!
Great service! They always go above and beyond to help their customers. I will always purchase my vehicles from Franklin Auto.
We had a great experience at Don Franklin Hyundai in Lexington. The showroom is beautiful and they had several options of the specific vehicle we were interested in. In fact, I'd say that this dealership has one of the best selections in the state. We passed at least 2 dealers to get to this one. Our sales person, Chad, was patient and great to deal with. This is our second Hyundai but our first from Don Franklin in Lexington and we are very pleased with both the car and the dealership. I highly recommend the dealership and especially Chad who, ... Read More DealerRater - Jan 22, 2025
Absolutely the easiest trade I've ever done. Would definitely recommend. Loving my Ranger
great service department easy to work with very helpful and professional very friendly and great people to work and deal with
Exceptional experience! We purchased a Nautilus! Ask for Chris! We loved his sales style, communication and follow up! Completely satisfied with this new car buying experience.
It was definitely a breath of fresh air to find a car dealer who didn’t have a bunch of hidden cost that they tacked on to the sale price. These folks were very friendly and gave me a good honest deal. The price paid for my vehicle was way below MSRP
Service personnel are always courteous and professional every time I'm there. They always explain everything thoroughly and keep me informed of the status of the service.
Brent McCloud provided excellent customer service. He assisted me with getting into a vehicle I loved even though the original one I was looking at was already sold. We were able to work out a great deal entirely through text before making the hour drive to the dealership. Definitely one of the best car-buying experiences that I have been a part of.
Don Franklin Mitsubishi is a fantastic dealership with knowledgeable salesmen.. my salesman was Josh Fire and I had a phenomenal experience dealing with Josh. He was friendly but more importantly he was knowledgeable and very patient. I extremely appreciated his laid back personality. He is from Nicholasville, his family lives there, so he is not going anywhere. It is so meaningful in today’s times that you know you can count on someone being in your corner when you need help. Josh Fite is that very man. Thank you for the great experience.
Trey Price is a fantastic salesperson. He was kind and took his time explaining my new Encore to me. I will recommend Trey to anyone that I know buying a new vehicle.
I reached out and spoke with Ben about a truck. I wasn't sure what i wanted and was shopping around. What had me come back was Ben. If I asked a question he would go and get it and call me right back and not leave me waiting all day. If he said he was going to call me back he did. That right there is why I worked with him. He was professional, polite and fast. 1 of my best buying experiences in 30 years. He did everything in his power to make my buying experience as painless as possible. ... Read More DealerRater - Oct 25, 2024
I've collected cars since 1984, and it's hard to buy vehicles sight unseen from 4-5 states away, Michael Zheng and the rest of the Don Franklin team who were involved with my purchase of a 2005 Dodge Ram Daytona, made things easy with a multitude of extra pictures, videos and in the end to get the vehicle into my price comfortable point even had the vehicle delivered to me. Love this truck, it is in better condition than anticipated, I hope it's as mechanically sound as it looks, but for now, I extend my deepest gratitude to ALL who ... Read More DealerRater - Oct 22, 2024
Fast, friendly, convenient service. Helpful advisors. Skilled technicians. The Franklin team keeps my vehicles in great shape and on the road.
Excellent communication. Made my purchase quick and easy. I traveled 2 hours to purchase a Limited Ford Taurus. They had the car parked out front gassed up and ready to test drive. Paperwork was quick and easy. Hassel free! Got a great car at a great price.
To start, my past experience was good with Don Franklin, but this time I was never really asked what I was looking for in vehicle by salesman, I was just suggested a vehicle because the one I originally looked at was at a different lot. At no point in time was I asked what I was looking for in a vehicle (I assume the sales person would’ve asked qualifying questions) I traded in a Jeep Cherokee, so AWD definitely would’ve been a ideal. I also came in looking at 2024 models because of special lease promotion. But I was ... Read More DealerRater - Oct 10, 2024
Quick and friendly service. Dealership is always neat and clean. I never have to wait for service.
"My experience buying a car from Josh Fite at Don Franklin Mitsubishi was absolutely phenomenal. He was incredibly knowledgeable, PATIENT, and genuinely listened to my needs without any pressure tactics. He took the time to explain all the features and options, and worked tirelessly to get me the best possible deal. I felt completely comfortable throughout the entire process and would highly recommend Josh Fite to anyone looking for a new car!"
From moment I walked in show room until I drove off the lot, was treated like family!!!
These fine people have been wonderful to me since I got my car. Everyone is there to help .
If you're looking for car, I highly suggest you check out Don Franklin Lexington Nissan! I had the pleasure of working with MJ who was not only very nice but also extremely realistic and knowledgeable about my options. I am truly impressed by how hard he and the team worked to get me into a vehicle, especially considering I was bringing in some challenging circumstances. I ended up with a gorgeous car that I was very impressed with--AND had fair terms that worked within my budget. If you're considering switching up vehicles and need a place to start ... Read More DealerRater - Sep 18, 2024
This is our second car purchase from this dealership. I have to say, it was even better than the first 5 years ago. The dealership was great. Our Salesman Ben was a perfect fit for us. Down home and friendly like family and we thoroughly enjoyed dealing with him. From salesman to manager to finance, we were treated respectfully, which goes a long way for my wife and I. I would highly recommend anyone looking for a vehicle to give this dealership and it's people a chance. And as a footnote: Ask for Ben !!!
Service was good Seth was very thorough. But the price for work could be better
Don Franklin consistently performs at 110% There service department and ALL STAFF are phenomenal. Turnaround time for service is fast.
They took care of calling the insurance company to cover my new tire and was done quickly and professionally! Always friendly and courteous
Second vehicle we purchased from Peggy and we have been blessed!! She is very patient,kind and thorough about explaining the details and options of the vehicles!!! We were very happy for 6 years with our first car and looking forward to much joy with our new car!! Also many thanks to the service department!! Don Franklin staff give 100%
Great service department! Took the time to answer all my questions. Great experience and the cost is a lot better than these quick oil change places. I will recommend them to all my family and friends.
They kept me up dated when my vechile going to be done plus it was done in a timely manner
Very appreciative of flexibility and reschedule of needed service. Quick service, professional staff. When I call, they always sound like they want to help me.
Pleasant staff. No pressure sale
Servicemen was polite & efficient. Work was done on time. Future needs were explained.
So very nice. First purchase there. Second with Don Franklin Dealership. David made the experience great. Was knowledgeable about the Pathfinder I bought. Able to answer all my questions.
Rip off Dealer. Filed a complaint with the BBB. No response from the rip off dealer. Dodge service Dept is the worst from the service writer that is stuck in the Woodstock area too the service manager that is a full flat out lier to the tech that said I need a $4500,00 exhaust. What a disgrace. Took it to a local shop in michigan and they found and fixed a broken ground wire for the computer. Truck is fixed and it was only $212,00. Not 4500.00 plus labor. Still no response from the owner of Don Franklin or Woodstock.
Mike was outstanding!! He helped my momma out and was able to get her exactly what she wanted!!! Especially since we live 2 hours away!!!
Don Franklin Somerset Chevy is the absolute best!!! Professional, courteous, and top notch! We have dealt with this dealership for more than 12 years and have never be treated less than the best! We have purchased several cars from her and the employees of all departments have treated us like family from the start. No matter the questions of concerns, if any of them did not know the answer, they researched until they could help us out.
Very friendly staff and helped get me into a new car right away. Thanks guys!
No push no rush, knowledgeable, friendly, made it a pleasant experience.
The service people were very friendly and helpful.i had no problem with time I was in and out under 30 minutes thank you.
I had bought my previous car at Franklin Nissan through Dave and when I found this car online it was at the Somerset lot. They brought it to Columbia and everything was handled smoothly. Always friendly, never pushy.
Was an excellent buying experience. Mrs Moss was very helpful and would recommend to anyone.
Great sales person. Scotty Young was the best. If your in need of a new car go to him. He is awesome. Don Franklin of Burkesville ky is the very best place to buy a new car. Giving them 10 stars.
Mike was a great sales person to work with! Very friendly and very helpful. Would definitely recommend buying a Car from Franklin Nissan.
Friendly, fast and loaner car so I could get back to work. Just awesome!!
Fast, friendly, and fare buying experience. Peggy was awesome! Thank you so much.
David has been great to work with. Very personable and friendly. He did a good job explaining everything to us and the paperwork process went quickly.
Great service and salesman. They try to do everything right for you to get the vehicle you want
Great service very knowledgeable are really interested in taking care of their customers very happy with this dealership
Great salesperson
