Customer Testimonials
Exceptional experience! We purchased a Nautilus! Ask for Chris! We loved his sales style, communication and follow up! Completely satisfied with this new car buying experience.
It was definitely a breath of fresh air to find a car dealer who didn’t have a bunch of hidden cost that they tacked on to the sale price. These folks were very friendly and gave me a good honest deal. The price paid for my vehicle was way below MSRP
Service personnel are always courteous and professional every time I'm there. They always explain everything thoroughly and keep me informed of the status of the service.
Brent McCloud provided excellent customer service. He assisted me with getting into a vehicle I loved even though the original one I was looking at was already sold. We were able to work out a great deal entirely through text before making the hour drive to the dealership. Definitely one of the best car-buying experiences that I have been a part of.
Don Franklin Mitsubishi is a fantastic dealership with knowledgeable salesmen.. my salesman was Josh Fire and I had a phenomenal experience dealing with Josh. He was friendly but more importantly he was knowledgeable and very patient. I extremely appreciated his laid back personality. He is from Nicholasville, his family lives there, so he is not going anywhere. It is so meaningful in today’s times that you know you can count on someone being in your corner when you need help. Josh Fite is that very man. Thank you for the great experience.
Trey Price is a fantastic salesperson. He was kind and took his time explaining my new Encore to me. I will recommend Trey to anyone that I know buying a new vehicle.
I reached out and spoke with Ben about a truck. I wasn't sure what i wanted and was shopping around. What had me come back was Ben. If I asked a question he would go and get it and call me right back and not leave me waiting all day. If he said he was going to call me back he did. That right there is why I worked with him. He was professional, polite and fast. 1 of my best buying experiences in 30 years. He did everything in his power to make my buying experience as painless as possible. ...
I've collected cars since 1984, and it's hard to buy vehicles sight unseen from 4-5 states away, Michael Zheng and the rest of the Don Franklin team who were involved with my purchase of a 2005 Dodge Ram Daytona, made things easy with a multitude of extra pictures, videos and in the end to get the vehicle into my price comfortable point even had the vehicle delivered to me. Love this truck, it is in better condition than anticipated, I hope it's as mechanically sound as it looks, but for now, I extend my deepest gratitude to ALL who ...
Fast, friendly, convenient service. Helpful advisors. Skilled technicians. The Franklin team keeps my vehicles in great shape and on the road.
Excellent communication. Made my purchase quick and easy. I traveled 2 hours to purchase a Limited Ford Taurus. They had the car parked out front gassed up and ready to test drive. Paperwork was quick and easy. Hassel free! Got a great car at a great price.
Quick and friendly service. Dealership is always neat and clean. I never have to wait for service.
"My experience buying a car from Josh Fite at Don Franklin Mitsubishi was absolutely phenomenal. He was incredibly knowledgeable, PATIENT, and genuinely listened to my needs without any pressure tactics. He took the time to explain all the features and options, and worked tirelessly to get me the best possible deal. I felt completely comfortable throughout the entire process and would highly recommend Josh Fite to anyone looking for a new car!"
From moment I walked in show room until I drove off the lot, was treated like family!!!
These fine people have been wonderful to me since I got my car. Everyone is there to help .
If you're looking for car, I highly suggest you check out Don Franklin Lexington Nissan! I had the pleasure of working with MJ who was not only very nice but also extremely realistic and knowledgeable about my options. I am truly impressed by how hard he and the team worked to get me into a vehicle, especially considering I was bringing in some challenging circumstances. I ended up with a gorgeous car that I was very impressed with--AND had fair terms that worked within my budget. If you're considering switching up vehicles and need a place to start ...
This is our second car purchase from this dealership. I have to say, it was even better than the first 5 years ago. The dealership was great. Our Salesman Ben was a perfect fit for us. Down home and friendly like family and we thoroughly enjoyed dealing with him. From salesman to manager to finance, we were treated respectfully, which goes a long way for my wife and I. I would highly recommend anyone looking for a vehicle to give this dealership and it's people a chance. And as a footnote: Ask for Ben !!!
Service was good Seth was very thorough. But the price for work could be better
Don Franklin consistently performs at 110% There service department and ALL STAFF are phenomenal. Turnaround time for service is fast.
They took care of calling the insurance company to cover my new tire and was done quickly and professionally! Always friendly and courteous
Second vehicle we purchased from Peggy and we have been blessed!! She is very patient,kind and thorough about explaining the details and options of the vehicles!!! We were very happy for 6 years with our first car and looking forward to much joy with our new car!! Also many thanks to the service department!! Don Franklin staff give 100%
Great service department! Took the time to answer all my questions. Great experience and the cost is a lot better than these quick oil change places. I will recommend them to all my family and friends.
They kept me up dated when my vechile going to be done plus it was done in a timely manner
Very appreciative of flexibility and reschedule of needed service. Quick service, professional staff. When I call, they always sound like they want to help me.
Pleasant staff. No pressure sale
Servicemen was polite & efficient. Work was done on time. Future needs were explained.
So very nice. First purchase there. Second with Don Franklin Dealership. David made the experience great. Was knowledgeable about the Pathfinder I bought. Able to answer all my questions.
Mike was outstanding!! He helped my momma out and was able to get her exactly what she wanted!!! Especially since we live 2 hours away!!!
Don Franklin Somerset Chevy is the absolute best!!! Professional, courteous, and top notch! We have dealt with this dealership for more than 12 years and have never be treated less than the best! We have purchased several cars from her and the employees of all departments have treated us like family from the start. No matter the questions of concerns, if any of them did not know the answer, they researched until they could help us out.
Very friendly staff and helped get me into a new car right away. Thanks guys!
The service people were very friendly and helpful.i had no problem with time I was in and out under 30 minutes thank you.
No push no rush, knowledgeable, friendly, made it a pleasant experience.
I had bought my previous car at Franklin Nissan through Dave and when I found this car online it was at the Somerset lot. They brought it to Columbia and everything was handled smoothly. Always friendly, never pushy.
Was an excellent buying experience. Mrs Moss was very helpful and would recommend to anyone.
Great sales person. Scotty Young was the best. If your in need of a new car go to him. He is awesome. Don Franklin of Burkesville ky is the very best place to buy a new car. Giving them 10 stars.
Mike was a great sales person to work with! Very friendly and very helpful. Would definitely recommend buying a Car from Franklin Nissan.
Friendly, fast and loaner car so I could get back to work. Just awesome!!
Fast, friendly, and fare buying experience. Peggy was awesome! Thank you so much.
David has been great to work with. Very personable and friendly. He did a good job explaining everything to us and the paperwork process went quickly.
Great service and salesman. They try to do everything right for you to get the vehicle you want
Great service very knowledgeable are really interested in taking care of their customers very happy with this dealership
Great salesperson
Tim Hardwick is awesome to deal with and I would recommend him to anyone.
Always great service. Very knowledgeable technicians. Jen. The advisors is always awesome to deal with, and makes everything easy. I highly recommend Don Franklin of Bardstown.
Everyone was extremely helpful!
Super service and friendly employees.
The staff is very friendly, helpful, and professional. They are great to work with. The whole experience is good.
Don Franklin is the best place to buy new or used vehicles in Kentucky. Nicest sales people in the business. Savana is always very helpful and knowledgeable.
I found a vehicle online that met all of my requirements. My salesperson, Savana was the ultimate professional during the entire process. I would recommend this dealership and Savana in particular.
Great selection and very nice people to work with, very happy to get exactly what I wanted!
Everyone was very nice, friendly, and helpful during my visit! I purchased a really nice vehicle!!
I saw a car online I wanted to purchase. Called and reached a salesman. He was very courteous and assisted me through the buying process. They were willing to deliver to car to my house, which was a 4 hour drive. Highly recommend this dealership. Great experience and great service all the way to the close of the deal.
Professional and reasonable
I just want to say thank you Savana for helping me get my new Jeep wrangler today. You made it go smoothly 🥰
My daughter and I were so impressed with the consideration of our salesman, Red, that we will definitely recommend him and this Elizabethtown dealership of Don Franklin.
Very friendly staff. Vehicle was cleaned and ready to go when I arrived and paperwork took only minutes.
Mike Ellis was my sales guy!!!! I totally recommend this dealership and of course Mike!!!!!!
Excellent service and friendly folks.
They were polite and friendly. They worked my truck in even though they were busy. Excellent job.
Great experience very smooth transaction.
I recently bought a car from Franklin Nissan Dealership, and the experience was outstanding. David Powell and Savana Luttrell provided exceptional service from start to finish. David's in-depth knowledge and patience made choosing the right car easy, while Savana's constant availability and prompt responses ensured a smooth process. Their professionalism and dedication made me feel valued as a customer. If you're looking for a new car, I highly recommend asking for David and Savana at Franklin Nissan Dealership in Columbia, KY. Thank you both for making my car buying experience a pleasure! A special mention goes to ...
Always fast and helpful and answers any questions I might have
Mike Ellis and the team at Franklin Nissan did a fantastic job making the process of purchasing a new vehicle easy! I highly recommend reaching out to Franklin Nissan even if you have a few hours drive, they will make it worth your time. After looking for the perfect vehicle for my growing family I was able to find one here, after speaking to Mike, I made the 2 hour drive to Kentucky. I was there for right at 2 hours, and got the best rates and payments I had been offered anywhere else! The whole team did great work and I ...
My sales rep Savana was so kind and helpful during the purchasing of my car and answered all my questions and I will be back again to purchase another vehicle.
Very good salesman worked really hard for me thank you David
The experience was great. Peggy did a wonderful job of getting the car I needed.
This place is an awesome place to go and get service done or purchase a vehicle. Great people and great atmosphere. Would recommend this place to anyone. Thank you Don Franklin of Columbia Ky.
I was helped immediately when I got there for an oil change and tire rotation. I also asked that a rattle on the passenger side be checked out. The oil change was done quickly and I did not need a tire rotation. The rattke was a loose mud flap that was secured. I was in and out very quickly. I drive from Glasgow for service on the Nissan SUV. We bought it at this dealership. I do not trust anyone else to maintain it. I am a Senior Citizen who lives alone and I need reliable service. Everyone has always ...
Peggy was very helpful and attentive with the whole process of purchasing my new vehicle. Made it hassle free and helped with best deal and option available to me.
very friendly, prompt and a job well done. I had a much shorter waiting time than I expected. I was very pleased.
Great people, Franklin Nissan. I purchased a 2014 Nissan versa with the assistant of David Powell and Tim Hardwick very helpful. Thanks
Very fast and efficient with an oil change and check over everything. But if you need anything look at good luck after 2
Awesome experience with Ben and Peggy!!!! SO happy with our new SUV!
The workers at Franklin Family dealership are very friendly and courteous. The facility is clean and comfortable to be in.
