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Customer Testimonials

 

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Google Aug 11, 2022

I've bought three cars here so far. Darron and the crew are always prompt, polite and very helpful. Great place to do business!

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Google Aug 9, 2022

Loved the friendliest hospitality shown to us and no pressure to buy either..

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Google Aug 8, 2022

Quick service

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Google Aug 8, 2022

Always a pleasure to have those guys work on our Nissan

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Google Jul 3, 2022

I chose this dealership because they were honest about the pricing they advertised. What they advertised is what you paid on a new vehicle, no mark ups like I was experiencing with all the other dealers. Great experience with them and David in sales.

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Google Jun 25, 2022

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Google Jun 10, 2022

Aaron McCloud, our salesman, was very professional. He helped us a lot with the purchase and the loan.

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Google Apr 11, 2022

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Google Apr 11, 2022

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Google Apr 10, 2022

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Google Apr 6, 2022

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Google Mar 22, 2022

Honest, fair quick service. But the Rogue did not have rear fender wheel liners, why would nissan do that. A new car.

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Google Mar 2, 2022

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Google Feb 1, 2022

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Google Jan 30, 2022

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Google Jan 29, 2022

Great service and great people. Wonderful place to buy a car. Couldn't be happier.

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Google Jan 28, 2022

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Google Jan 6, 2022

Treated great.

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Google Oct 26, 2021

I just recently purchase my 3rd vehicle from Don Franklin Nissan in Columbia. It really speaks volumes for a customer to return to them for 3 cars in a 7 year time frame. We have always received excellent care and service. D.J. Pinkel’s dedication in making sure they find you the perfect vehicle is outstanding. He went above and beyond to make sure I had my dream car. We will definitely be recurring buyers.

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Google Oct 20, 2021

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Google Oct 8, 2021

Bought a new truck and they were amazing. I was in and out in about 15 minutes Best car buying experience I have ever had

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Google Sep 25, 2021

We had a great experience with Don Franklin Nissan in Columbia. Our salesperson, DJ was very professional. He was eager to help us and made the whole process of buying a new vehicle very easy. I would recommend anyone to go see DJ when looking for a new vehicle.

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Google Sep 24, 2021

DJ Pinkel has helped us purchase 2 vehicles. He was wonderful to work with. I will contact him any time we are looking to purchase a vehicle.

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Google Sep 21, 2021

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Google Sep 14, 2021

Awesome service. David was great. He preped all documents and had folks meet me at the airport. Way to go over and beyond!

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Google Sep 8, 2021

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Google Sep 1, 2021

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Google Aug 26, 2021

Haven't had a bad experience yet! Nissan truly values your time. Even without an appointment I didn't have too long of a wait.

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Google Aug 24, 2021

Was completed on time, Staff was courteous

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Google Aug 11, 2021

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Google Aug 6, 2021

I got my family Nissan Quest here for a very reasonable price and recently came in for an oil change, and it was free! They checked for recalls and made sure we were taken care of.

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Google Jul 25, 2021

This was the best experience I've ever had buying a car.

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Google Jul 18, 2021

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Google Jun 30, 2021

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Facebook Jun 26, 2021

Excellent service delivered in a timely manner . No hassle!

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Google Jun 18, 2021

They always do a great job every time I have taken a vehicle in. I've been using them since 1999

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Google Jun 14, 2021

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Google Jun 12, 2021

Always wonderful service.

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Facebook Jun 10, 2021

I traded in my mustang for a $700.00 profit and deposit on a used 2018 Pathfinder. The engine was blown and wasn't noticed until day 3 after the sale. The vehicle was kept and the engine status was on backorder and kept being delayed past the expected arrival date with no end in sight. Don Franklin bought back the Pathfinder, I lost the $700.00 on my Mustang trade and I purchased a vehicle from Don Franklin Nissan in Somerset, KY.

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Google May 22, 2021

It was a great experience and exceeded our expectations.

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Google May 1, 2021

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Google Apr 19, 2021

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Google Apr 18, 2021

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Google Apr 16, 2021

Great customer service. So easy to work with. They even delivered my car to one of their dealerships closer to me to save me some drive time. I found an issue with my car upon delivery and within a few minutes they had a solution and a timeframe for the fix. I am very pleased with how they treated me

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Facebook Apr 16, 2021

I like them because they get you in do the service and get you out,they are tops!

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Google Apr 11, 2021

A place to get what you need and want.

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Google Mar 28, 2021

Our experience with Franklin Nissan in Columbia, KY has always been exceptional. Relaxed, friendly atmosphere. Thanks Franklin Nissan!! Thank you Peggy Moss!

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Google Mar 23, 2021

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Google Mar 19, 2021

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Google Mar 17, 2021

Helpful

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Google Mar 16, 2021

I worked with Darron for the purchase of my 2020 Rav 4 and he was such a pleasure to deal with. He made everything so easy. He actually brought the car to my house and we did the paperwork right in the comfort of my house. On top of that he helped me get everything out of my old car and into the new one! Now that is great service!! I would 100% recommend Don Franklin Nissan to everyone!! Thank you all so much!

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Google Mar 14, 2021

Got a very nice 2014 Nissan Xterra, and in great condition as well. Process to purchase was a little slow but hey, you're buying a car after all. Everyone was really friendly and I look forward to the memories I create with my new car😊

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Google Feb 23, 2021

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Google Feb 10, 2021

Really top-notch people in every way. Peggy Moss is hands-down the best car salesperson I have ever known and a super quality person besides. She will do everything she can to make sure your experience is ideal. The other guys who sell cars there are great people, too. Service department gets you in when they say they will. If you have an appointment, unless there are major extenuating circumstances, you will be seen at the scheduled time. I love Franklin Nissan. They have always treated my dad and me honestly and friendly. I highly recommend this dealership for all your ...

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Google Feb 4, 2021

I was in and out within an hour. No wasted time and no hassle involved.

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Google Feb 2, 2021

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Google Jan 19, 2021

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Google Jan 15, 2021

My most recent experience was awesome! They helped me all the way, & was honest. They didn’t rush me into a vehicle like all the other dealerships I have spoke with. This was the best experience I’ve had with any dealership, & we love our new 2020 Nissan Rogue Sport. We would definitely recommend here anytime.

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Google Jan 4, 2021

Fast service. Friendly staff.

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Google Dec 21, 2020

Every was very nice and polite.my only complaint would be when I went to pick up my brand new car no one put paper down in floors .so I had to clean my mates . although this a very small thing first impression is everything and a little peace of paper would improve that.with that being said I am very happy with the professionalism and the quickness of my entire experience thank you all

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Google Nov 22, 2020

Let Peggy Moss sell you a car.....;)

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Google Nov 20, 2020

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Google Nov 3, 2020

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Google Oct 28, 2020

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Google Oct 9, 2020

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Google Oct 6, 2020

They treat me with respect and knew what they were doing

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Google Sep 20, 2020

My husband and I had such a great experience purchasing a new truck! We were greeted at the door, and they had the truck pulled up and ready for us to test drive. Darron made the process easy from start to finish, and we were out of there in half the time its taken at other dealerships. Even with a several hour drive, I would most definitely return to purchase another vehicle.

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Facebook Aug 21, 2020

Fast to find me a truck that I was wanting and even brought it in from one of their other lots for me to look at it and we got everything squared away the same day on it. Very good to deal with an will have my business again in the future. Highly recommend

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Google Aug 13, 2020

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Google Jul 30, 2020

I can't say enough about how great of an experience I had working with Darron Hyde! Buying a vehicle sight unseen especially during this interesting time we are all living in wasn't exactly what I had planned, but Darron made this experience as easy as driving down the street! Every effort possible was put forth in order to make sure I was comfortable with my purchase prior to making the travel arrangements, from more photos to a multitude of questions back and for to set my mind at ease. The day went as smooth as it could have ...

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Google Jul 16, 2020

Friendly service!

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Google Jul 12, 2020

They go above and beyond in everything they do.

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Google Jul 4, 2020

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Google Jul 1, 2020

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Google Jun 11, 2020

Aaron was a pleasure to work with, he made the process of buying a car quick and easy and stress free. I would highly recommend buying a vehicle from Franklin Nissan!

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Google Jun 9, 2020

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Google Jun 6, 2020

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Google May 30, 2020

Service went well but we have a leak with loud road noise from driver door/window that continues

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Google May 24, 2020

From start to finish. On a Saturday. Everyone stayed late to make sure my father was taken care of. See miss Peggy, she was great along with everyone else. Great deal, awesome truck. Titan platinum reserve. If you have the means, I highly recommend you purchase one.

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Google May 7, 2020

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Facebook May 6, 2020

Made buying our new car a Pleasant, Relaxing, Wonderful Experience. Highly Recommend. Sales team is great and Ms. Peggy M. was so wonderful and gracious.

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Google Apr 28, 2020

I feel like they work very hard at their job I told them what I could afford and they made it happen very satisfied

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Google Apr 19, 2020

Very nice employees with very nice knowledgeable about the what we need and service pretty fast

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Google Mar 15, 2020

Awesome people!!

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Google Mar 6, 2020

Dealership met my expectations as I drove 2 hours away. Sales person had car ready for me to test drive, they evaluated my trade fairly, and completed the deal in an acceptable manner.

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Facebook Mar 1, 2020

Wonderful customer service. Darron did a great job helping me find a car in my price range.

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Google Feb 24, 2020

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Google Feb 16, 2020

I bought my vehicle here. Great people 👍

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Google Feb 15, 2020

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Google Feb 12, 2020

Time for oil change and tire rotation, called the service department and they get me in on the date that best suits my schedule. I love the fact that they come and get my vehicle and bring it back to me at work. This really helps out.

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Google Feb 12, 2020

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Google Feb 7, 2020

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Google Feb 6, 2020

Excellent service.

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Google Feb 4, 2020

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Google Feb 3, 2020

Best customer service ever. Not to mention that Darin Hyde and another coworker stayed open 3 hrs later after they closed to get me in my first vehicle for my family witch we love thank you guys and very grateful to have called you guys.

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Google Feb 3, 2020

Had a misunderstanding but they made things right.😁

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Google Feb 1, 2020

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Google Aug 10, 2022

Love the service department Seth is always awesome

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Cars Jul 30, 2022

Great dealership overall with great service and workers . They made my experience super easy and fast and communicated effectively throughout the entire process.

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DealerRater Jul 28, 2022

Great dealership overall with great service and workers . They made my experience super easy and fast and communicated effectively throughout the entire process.

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DealerRater Jun 19, 2022

Excellent service. Always prompt and quick service. Friendly and knowledgeable staff. They go above and beyond

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Google Jun 2, 2022

Great service

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Google Jun 1, 2022

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Google Jun 1, 2022

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Google Jun 1, 2022

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Google May 20, 2022

Nice peoples

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Google May 18, 2022

Staff was very nice and friendly. Seth was great about explaining everything that needed fixing. A part had to be ordered and I was provided a loaner vehicle to get back home. Couldn’t ask for better treatment and service.

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Google Apr 26, 2022

Enjoyed doing business with them

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Google Mar 26, 2022

I had a great experience with Don Franklin Chevrolet in Burkesville Ky. If anyone needs a new vehicle, go see Scotty and Kathy is a great help getting you financial needs taken care of. They are the best !

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Google Mar 23, 2022

They were great! Held the truck for me without even kowing me for a week and im 100 miles from them! Very nice people.

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Google Mar 17, 2022

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Google Mar 8, 2022

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DealerRater Mar 3, 2022

Outstanding professionals! Thanks to Seth for his thorough service and integrity! It's great to have your on our team!

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DealerRater Feb 24, 2022

Paperwork is done when you walk in. All over the phone and it’s very convenient.

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Facebook Feb 17, 2022

The staff was very nice and helpful. Brenda done an amazing job talking with us and going out of her way to make sure this vehicle was the right fit for us and our family. She was absolutely awesome! I would recommend anyone going here to get their next vehicle.

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Google Feb 15, 2022

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Google Feb 8, 2022

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Google Feb 4, 2022

Scotty Young was wonderful to work with. Got just what I wanted.

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Google Jan 22, 2022

I received a good deal by friendly and knowledgeable staff.

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Google Jan 16, 2022

Quality service, friendly staff! Highly recommend this store for your vehicle shopping needs.

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Cars Jan 15, 2022

Great people, to do business with they treat you like family.Brenda is a awesome salesperson,Kathy, Josh they helped you so much.. AWESOME!! PEOPLE TO KNOW

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Cars Jan 14, 2022

Hassle free, up front, quality dealership! Highly recommended!! Was such an easy car buying experience. Brenda was down to earth, knew what I wanted and made it happen! I will definitely enjoy my new car.

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Google Jan 12, 2022

Top Notch Service!

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Google Jan 12, 2022

Great customer service

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Facebook Jan 2, 2022

The staff at Don Franklin were very welcoming to us. They went above and beyond to show us vehicles that would work for our family and ended up hand-picking the perfect fit! We love our 2022 Buick Encore GX. Brenda is an excellent salesperson. She was supportive through the process from start to finish. Alex is service was super friendly and helpful with our trade-in!

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Google Jan 2, 2022

This was our second time buying from don franklin burkesville! It was the best experience. We saw the van we wanted online, called Brenda and she had us in the van within a couple hours. When we arrived at the dealership the papers were ready after we did the test drive and we were there less than a hour! High recommend Don Franklin of Burkesville and Brenda!!

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Google Dec 30, 2021

Great Service and Everyone was very Polite!

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Facebook Dec 20, 2021

The staff was very helpful and I will trade with them again!

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Google Dec 7, 2021

Fair prices

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Google Dec 6, 2021

Excellent service, friendly workers, feel very satisfied 😌 with all my work done on my Chevy!!

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Google Nov 11, 2021

Made appointment they got my car serviced Fast. They sent a coupon and I used it was a Great Price

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Facebook Nov 11, 2021

Great Dealer Sales and Service

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Google Oct 22, 2021

Brenda and Kathy were great

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Google Oct 11, 2021

Service writer was very friendly, helped me to use correct coupon so I would get an extra oil change. Spoke with manager inside who made sure all was well. Service and complimentary car wash were very quick. Thanks.

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Google Oct 2, 2021

they treated me real nice and serviced my truck quickly good people to do bussiness with

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DealerRater Sep 26, 2021

The staff was very friendly and knowledgeable, the salesman was awesome!! The finance manager was very helpful.

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Google Sep 15, 2021

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Google Sep 9, 2021

excellent service helpful will work with you on price great place to trade or purchase a new vehicle

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Google Sep 1, 2021

Great experience

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Facebook Aug 29, 2021

Scotty was awesome and so helpful. I knew the minute he walked across the parking lot we're we're going to be treated like royalty. Great deals and excellent service from all the staff. Best handled transaction we've ever had.

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Google Aug 4, 2021

Great

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Google Aug 2, 2021

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Google Jul 7, 2021

The service was very prompt.

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Google Jun 15, 2021

Liked the way they treated a senior these young men were so helpful and patient

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Google Jun 15, 2021

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Google May 27, 2021

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Facebook May 21, 2021

Scotty went above and beyond to get me my truck!! Super happy!! Thank you Don Franklin especially Scotty and Kathy, you guys rock!!!!

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Google May 16, 2021

Curtis went above and beyond to find me the truck I wanted. Love my new Chevy!

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Google May 16, 2021

friendly an nice

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Google May 7, 2021

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Google Apr 16, 2021

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Google Apr 7, 2021

Had a wonderful experience! The absolute best car buy experience. I am always nervous but I didn't feel that at all here. Scotty took great care of me and we found the SUV I wanted and they were on the ball about getting it delivered. The next day I was driving my new SUV. As long as I am still living close by, I will refer friends and return to Don Franklin Burkesville. Thank you Scotty, and all the others that helped make this the easiest and happiest car buying experience I've ever had.

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Facebook Mar 15, 2021

We were there less than 2 hours. They got us in the truck we wanted with no hassles. Scotty was awesome to work with and Kathy was amazing too! We will definitely be back!

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Google Mar 12, 2021

Great Folks! Treat you like family! Go above and beyond!

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Google Mar 10, 2021

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Google Feb 23, 2021

Very professional. Efficient and punctual

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Google Jan 20, 2021

Brenda Keith is truly an asset to Don Franklin. We were very fortunate she took our call. We found a vehicle we liked and Brenda made it happen. She is very personable, courteous, and hardworking. I would recommend her to anyone.

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Facebook Jan 17, 2021

Very nice and honest people they will do you right they will give you the best deals I would recommend them for all your auto needs.I wouldn’t go any where else

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Google Jan 16, 2021

Great service great people

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Facebook Jan 14, 2021

Fast and Courteous Service every time!

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Google Jan 1, 2021

Every one is always friendly and professional. I like doing business with them

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Google Dec 29, 2020

Our sales rep, Brenda Keith was fantastic during our visit to Don Franklin Burkesville.

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Google Dec 6, 2020

All of the staff at Don Franklin were very helpful. I have had bad experiences at car dealerships, but not this one. They were very nice. There was no pressure or antics associated with their sales strategy. They also helped us find the option which we could afford. Over all it was a great experience and I would recommend this place to anyone who is in the market for a new or used vehicle.

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Google Nov 28, 2020

The easiest buying experience ever!

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Google Nov 27, 2020

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Google Oct 28, 2020

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Google Sep 29, 2020

Another dealer had not been able to diagnose and resolve problem. Don Franklin correctly found problem, ordered part, made repair in less time than estimated.

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Google Sep 11, 2020

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Google Sep 9, 2020

always take all my vehicles here. Very Nice and helpful people .

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Google Aug 4, 2020

Brought my 2017 Cruze LT to this dealership to fix curb damage resulting in 2 blown tires and unknown other damage, in which I inquired them to inspect. Also when dropping car off asked tech to check transmission which has been rough shifting since purchased. The car was done in less than 36 hours. Though tech said he would be thorough with the c heck for additional damage, it appeared as though the only additional checks for damage done were visual. It does not appear the car was driven to check for any vibrations, noises, etc from hidden damage after the fact. Also, ...

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Google Jul 30, 2020

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Google Jul 21, 2020

Down home atmosphere. Excellent buying experience and great service. Highly recommend.

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Google Jun 1, 2020

Fast friendly service.

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Google May 20, 2020

Good people to work with. The sales team were helpful and most importantly didn't use high pressure sales tactics.

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Google May 2, 2020

Brenda Keith was an awesome sales person! We called and luckily were connected with her...we discussed what we were interested in and she took over from there. The deal was great and she made everything seamless! She comes highly recommended from us!!!!! 10 of 10!!! We have also been bringing out previous truck to Don Franklin Chevrolet for service for years...Greg and Seth and their team is awesome as well!!! You know you have found a great dealership when the sales, service and parts departments are all equally AWESOME!!! Thanks, see you soon, Karl and Sue Lado.

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Google May 1, 2020

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Facebook Apr 25, 2020

Down to earth country folks that just want to help in anyway they can. First place I will go next time.

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Facebook Apr 21, 2020

Jackie was awesome today! I didn’t expect this process to go so smoothly with the current conditions, but she showed up at my house over hour away and I fell in love with my new Jeep!! Thank you!

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Facebook Apr 15, 2020

The crew at Don Franklin in Burkesville is AWESOME to work with. I am always highly satisfied with their service.

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Google Jan 31, 2020

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Google Jan 30, 2020

I always have a good experience at Don Franklin.

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Google Jan 7, 2020

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Google Dec 11, 2019

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Google Dec 10, 2019

Great prices

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Google Nov 13, 2019

They service my car when needed. Good place

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Google Nov 5, 2019

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Google Oct 18, 2019

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Google Oct 14, 2019

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Google Oct 9, 2019

Great people

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Facebook Sep 13, 2019

Service Department is efficient and customer service was excellent!

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Google Sep 1, 2019

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Google Aug 17, 2019

What a great team. We value you as our Chevrolet supplier. Service and Sales we salute you. Pat and I wish you many years to come.

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Google Aug 16, 2019

Good realible service

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Facebook Jul 24, 2019

Service department is great!

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Google Jul 24, 2019

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Google Jul 10, 2019

It was amazing and very stress free. Lots of choices and great prices.

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Facebook Jul 9, 2019

Very nice people and love how they work with you !

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Google Aug 5, 2022

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Google Jul 31, 2022

It was an amazing experience from start to finish

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Google Jul 29, 2022

I was in and out in an hour and a half, even though they were covered up. Friendly, courtesy, and polite. Very nice waiting area.

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Google Jul 26, 2022

A nice service front desk staff. Can't wait to get my truck back. Nothing ever breaks down when you are ready. I will go back👍😁

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Google Jul 18, 2022

Anthony is awesome!! He shows trust and respect which I very much appreciate. Thank you Anthony 🫶🏼

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Google Jul 12, 2022

Gary Lambert in the Dodge/Chrysler service at the Campbellsville location is what keeps us using Don Franklin. His customer service skills, care, integrity, dedication and efficiency put him well above others. As long as he is there, we will continue using. With so many options out there these days in the automotive world, the treatment I receive will always be part of my consideration when utilizing a shop....the people truly make the experience.

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Google Jun 17, 2022

Great 👍

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Google Jun 16, 2022

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Google Jun 8, 2022

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DealerRater Jun 7, 2022

The rep got right back with me to inform me it was sold! However it’s still on your website???

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Google May 25, 2022

Took my Acadia in for service prior to a Memorial Day weekend trip out of state. Daron Vaughn always meets us with excellent service and such a positive personality. His expertise is unmatched. He is an incredible employee and an extremely valuable asset to the Don Franklin business. Both my husband and I are in our seventies, and we are always taken care of in the very best way!!!!!!!

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Google May 18, 2022

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Google May 6, 2022

Great service, good customer service

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Google May 3, 2022

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Google Apr 21, 2022

Everything went great. Anthony was very knowledgeable and helpful in helping us get the car that was best for us. The process was very smooth and easy.

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Google Apr 10, 2022

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Google Apr 9, 2022

Very quick and prompt service. I'm a very satisfied customer.

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Google Apr 7, 2022

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Google Mar 30, 2022

I stopped in at the service desk and talked to I believe Steve. He was extremely welcoming and went right in to action to help me even though I had no appointment. I needed a new key cut and coded to my vehicle and also a new key fob remote that also needed to be coded. They had what was needed and even though they were obviously busy they took the time to take care of the matter and send a happy customer on my way. The Service Advisor Brandon White was just as customer oriented and took great care ...

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Google Mar 30, 2022

A little bit expensive but I think it done right

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Google Mar 26, 2022

Everyone was professional and the work was done quickly.

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Google Mar 16, 2022

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Google Mar 15, 2022

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Google Mar 9, 2022

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Google Feb 26, 2022

Friendly people fast service

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DealerRater Feb 26, 2022

EXCELLANT! Everyone was helpful and courteous. Waiting area was clean and comfortable. Wait time was reasonable.

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Google Feb 23, 2022

Everyone is always courteous and professional and wait time is minimal. Highly recommend Don Franklin!

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Google Feb 18, 2022

I got my car checked in very quickly that morning, and within an hour, I got a call saying my vehicle was ready to be picked up. Fast and efficient!

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Google Feb 18, 2022

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Google Feb 11, 2022

They actually know their product and make one feel comfortable doing business with them! Their Service Department is awesome and very accommodating! Blake in the Dodge Service Center is amazing to work with!

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Google Feb 3, 2022

Friendly staff

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Google Feb 1, 2022

I never have to wait long when I have my car serviced. I walk in and let them know that I am there and they get me in within minutes. I'm truly glad to have bought my car at Don Franklin.

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Google Feb 1, 2022

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DealerRater Jan 10, 2022

Excellent service as always. Daron has a done a excellent job at creating this team.

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Google Jan 7, 2022

First time in for service at this business. Got there early and they took me right in. Service manager was pleasant and knowledgeable. Told me it would be two hours to complete warranty work. Almost to the minute, in two hours I was out the door. Very good experience yesterday. Thank you. Tony Moffett Columbia, Ky

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Google Jan 6, 2022

Great team to work with!!!

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Google Jan 4, 2022