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Our Reviews
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Transmission replaced in a 2012 Nissan Maxima. 2 weeks later while driving vehicle the ball joint coming apart causing the wheel to turn sideways. Found no bolt present when picked up by wrecker service. Technician with no clear reason for situation other than bolt broke. Other techs at dealership stated bolt wasn't present and could guess who done it. Service Advisor advised "xxxx happens" Hope further training for staff for potential future customers.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
Brandon Ramey was very helpful to work with when purchasing my car. He answered all my questions and got,me through the process quickly.
I can't say enough about the high quality of customer service we received recently when our vehicle had a major factory parts failure. The initial decision was that the parts failure was going to not be covered but the vehicle only had about35,000 miles on it. Needless to say we had serious concerns and told our service rep Jen about it. She took the time research our warranty and went out of her way to double check our warranty once again. The end result is that our warranty did actually cover the defective parts and we paid nothing for ... Read More DealerRater - Jun 8, 2025
I recently purchased a 17 Malibu at a competitive price, and the team was exceptionally friendly. I would certainly consider purchasing from them again and would highly recommend them to others.
Devin Boone is an excellent salesman at Don Franklin. We were very blessed to have Devin listen to our needs and provide the right Buick for our purchase. He answered all our questions and walked us through the technical parts of the car. Thank you so very much Devin, much appreciated.
I have been going to Don Franklin since 2015 and have found each visit to have great customer service. They are experts at what they do and are always courteous and quick.
What Sets Don Franklin Apart From The Rest?
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AWARD-WINNING DEALERSHIPS & STAFF
PROUDLY PART OF THE KY COMMUNITY SINCE 1968
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BUY WITH CONFIDENCE DON FRANKLIN EZShop
26 LOCATIONS IN KY AND GROWING
Welcome to Don Franklin Auto
Since 1968, Don Franklin Auto has grown from a small, used car dealership to an auto group with 28 dealerships serving communities throughout Kentucky.
When you need a new car dealership near Glasgow, there’s a Don Franklin Auto dealership ready to serve you with impeccable customer service, incredible selection, and pricing designed to meet your family’s needs. We pride ourselves on our repeat customers, including families that have shopped with us for multiple generations. We employ members of over 1,000 families, firmly rooting us in the communities we serve. Choose the family-driven Don Franklin Auto when you need a new car dealership!
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